Multiverse.io
Helping the EdTech unicorn improve their Client experience
Multiverse.io
Helping the EdTech unicorn improve their Client experience
Multiverse.io
Helping the EdTech unicorn improve their Client experience
Redesigned client experience
Redesigned client experience
Redesigned client experience
Multiverse is one of the largest EdTech companies worldwide. Since 2016, they've trained over 5,000 apprentices in partnerships with some of the world’s best employers. Of those, 50% are from underrepresented ethnic backgrounds, 53% are women and 1/3 come from the UK’s most deprived postcodes.
They reached out to us to help them design the Client experience, used by companies such as Facebook, Google, Morgan Stanley, Bloomberg & Citi to track and manage their apprenticeship programs.
Due to the nature of our collaboration we're not able to share more details publicly.
Multiverse is one of the largest EdTech companies worldwide. Since 2016, they've trained over 5,000 apprentices in partnerships with some of the world’s best employers. Of those, 50% are from underrepresented ethnic backgrounds, 53% are women and 1/3 come from the UK’s most deprived postcodes.
They reached out to us to help them design the Client experience, used by companies such as Facebook, Google, Morgan Stanley, Bloomberg & Citi to track and manage their apprenticeship programs.
Due to the nature of our collaboration we're not able to share more details publicly.
From idea to initial prototype, fast.
From idea to initial prototype, fast.
From idea to initial prototype, fast.
When we started our collaboration with Multiverse, they were in the early stages of defining what the new Client experience should look like. We've worked hand in hand with Product & Engineering to define the requirements through workshops, co-design sessions and customer research.
Our goal was to get as quickly as possible to a prototype that we can put in front of customers for feedback, and iterate rapidly.
When we started our collaboration with Multiverse, they were in the early stages of defining what the new Client experience should look like. We've worked hand in hand with Product & Engineering to define the requirements through workshops, co-design sessions and customer research.
Our goal was to get as quickly as possible to a prototype that we can put in front of customers for feedback, and iterate rapidly.
Working hand in hand with their in-house team
Working hand in hand with their in-house team
Working hand in hand with their in-house team
Vision workshop
Vision workshop
We started by running a vision workshop, that allowed us to cast a wide net and imagine the ideal Client experience.
We started by running a vision workshop, that allowed us to cast a wide net and imagine the ideal Client experience.
Customer interviews
Customer interviews
To validate our ideas, we've worked closely with the Multiverse UX Research team to run customer interviews and gather feedback on our concepts.
To validate our ideas, we've worked closely with the Multiverse UX Research team to run customer interviews and gather feedback on our concepts.
Working across time-zones
Working across time-zones
The Client experience team was based in New York, so we've adapted our processes and ways of working to accommodate async collaboration.
The Client experience team was based in New York, so we've adapted our processes and ways of working to accommodate async collaboration.
Rapid iteration
Given the large scope and tight deadline, we had to move fast. We got to the initial prototype in just 2 weeks, and designed a whole new experience in a bit over 2 months.
Given the large scope and tight deadline, we had to move fast. We got to the initial prototype in just 2 weeks, and designed a whole new experience in a bit over 2 months.
"It's been such a pleasure working with Rubber Studio. I've really enjoyed our conversations and all the lovely energy they've brought to the team."
"It's been such a pleasure working with Rubber Studio. I've really enjoyed our conversations and all the lovely energy they've brought to the team."
"It's been such a pleasure working with Rubber Studio. I've really enjoyed our conversations and all the lovely energy they've brought to the team."
"It's been such a pleasure working with Rubber Studio. I've really enjoyed our conversations and all the lovely energy they've brought to the team."
Rachel Simpson
Director of UX
Rachel Simpson
Director of UX
More exciting stuff, from the same talented team.
More exciting stuff, from the same talented team.
More exciting stuff, from the same talented team.
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Scooch is a modern pet healthcare platform. We helped them define and launch the next iteration of their Health profile, that helps customers improve their pet's health condition.
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Let's push
things forward.
Let's push
things forward.
Let's push
things forward.
Let's push
things forward.
We'd love to work with you and your team. Let's schedule an introductory call so we can get to know each other a bit better.
We'd love to work with you and your team. Let's schedule an introductory call so we can get to know each other a bit better.
